Privacy Policy

At North Louisiana Electrical, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your personal information when you interact with us, including through our website (https://www.northlouisianaelectrical.com) and our AT&T Office@Hand texting app. If you have any questions, please contact us at (318) 237-9456 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

We collect the following personal information to provide our electrical services and ensure a smooth customer experience:

• Contact Information: Your name, phone number, email address, and physical address, provided when you contact us, schedule a service, or sign up for our texting app.
• Service-Related Information: Details about your electrical needs, such as descriptions of issues or project requirements, shared during calls, emails, or through our texting app.
• Photos: Images of the problem area you may send to us to help our electricians prepare for service visits.
• Payment Information: Billing details, such as credit card or payment method information, collected to process payments for our services.
• Usage Data: Information about how you interact with our website or texting app, such as IP addresses, browser type, and pages visited, collected automatically through cookies or similar technologies.

We use your personal information to provide high-quality electrical services and maintain excellent customer relationships. Specifically, we use your information to:

• Provide Services: Schedule appointments, dispatch electricians, and address your electrical issues efficiently.
• Communicate: Respond to inquiries, send service agreements, provide arrival notifications, and update you on job progress via phone, email, or our AT&T Office@Hand texting app.
• Process Payments: Handle billing and payment processing for completed services.
• Improve Our Services: Analyze usage data to enhance our website, texting app, and overall customer experience.
• Ensure Safety and Compliance: Verify work order details and maintain records to meet legal and regulatory requirements.

We prioritize your privacy and only share your personal information when necessary to provide our services or comply with legal obligations. We may share your information with:

• Service Providers: Trusted third-party vendors who assist with payment processing, scheduling, or texting app functionality (e.g., AT&T Office@Hand). These providers are contractually obligated to protect your information and only use it for the services they provide to us.
• Legal Authorities: If required by law, regulation, or legal process, we may share your information with relevant authorities to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the acquiring entity, with safeguards to ensure continued protection.
  
  

SMS Consent: Your consent to receive SMS messages through our AT&T Office@Hand texting app is not shared with third parties or affiliates. We use your SMS consent solely to communicate with you about your service needs, such as appointment scheduling, arrival notifications, and job updates.

You have control over your personal information. You may:

• Opt-Out of SMS Communications: Reply "STOP" to any text message from us at (318) 237-9456 to unsubscribe from our texting app. You may also contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to manage your communication preferences.
• Access or Update Information: Request access to or updates to your personal information by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it..
• Cookies: Adjust your browser settings to disable cookies if you prefer not to have usage data collected through our website.

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:
Phone: (318) 237-9456
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: https://www.northlouisianaelectrical.com/

Thank you for trusting North Louisiana Electrical with your electrical needs and personal information. We are committed to maintaining your trust with excellence and integrity.